Our support lines are extremely busy as a result of the Coronavirus Job Retention Scheme being administered through payroll. Our Covid-19 Resources Documentation will generally answer your query

Also, please note that our support staff are working from home and may answer your call in a sometimes chaotic home environment. We appreciate your patience.

CJRS Flexible Furlough Scheme - Making a Claim through HMRC


Employers will need to make a claim for their grant for their furloughed workers through HMRC's Coronavirus Job Retention Scheme online service.

This online service is now available to use and can be accessed here.


Before making your claim

  • HMRC strongly advise that you read all the available guidance on GOV.UK before you apply

  • Ensure you gather all the information you need before you start your application. You may wish to avail of BrightPay's Claim Report to assist you in gathering the data you need when making your claim. 

  • For additional help, HMRC have published a simple step by step guide to also assist employers in making a claim.

The Claim Process

The following are examples of the screens you will complete when making your claim.

Please note: dummy information has been used for demonstration purposes and therefore some screens may differ depending on your own selections. The example is also based on there being less than 100 furloughed employees in the sample company.









The remaining screens which follow will ask you to confirm and submit your claim.

Once you have submitted the claim, you will see a confirmation screen where a claim reference number will be provided.

Please print the confirmation screen or note down the claim reference number provided as you will not receive an email confirmation.



After Making your Claim


  • Do keep a note or a print-out of your claim reference number – you won’t receive a confirmation SMS or email.

  • Retain all records and calculations for your claims, in case HMRC need to contact you about them.

  • HMRC will verify your claim and you will receive the funds in six working days. 

Need help? Support is available at 0345 9390019 or support@brightpay.co.uk.

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