Our support lines are extremely busy as a result of the Coronavirus Job Retention Scheme being administered through payroll. Our Covid-19 Resources Documentation will generally answer your query

Also, please note that our support staff are working from home and may answer your call in a sometimes chaotic home environment. We appreciate your patience.

Correcting HMRC Claim Errors


If you have made an error in a claim that has resulted in an overclaimed amount, you will be required to pay this back to HMRC.

You can tell HMRC about an overclaimed amount as part of your next claim. When making your claim, you will be asked whether you need to adjust the amount down to take account of a previous error. Your new claim amount will thus be reduced to reflect this. No further action is required, but you should keep a record of this adjustment for six years. 


If you have made an error that has resulted in an underclaimed amount, you should contact HMRC to amend your claim. As you are increasing the amount of your claim, HMRC will need to conduct additional checks.

If you have made an error in a claim and do not plan to submit further claims, HMRC are working on a process that will allow you to let them know about your error and pay back any amounts that you have overclaimed. HMRC will update guidance when this is available.

Need help? Support is available at 0345 9390019 or support@brightpay.co.uk.

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