BrightPay Connect: Frequently Asked Questions

When is the best time to introduce BrightPay Connect to my clients?

BrightPay Connect features and benefits can be introduced and rolled out to your clients at any time of the year, it does not have to be in line with the new tax year. Once all parties are up and running on Connect, both clients and their employees will have 24-hour access to payroll data for the year-to-date, as well as historical data if you make it available.


How do I introduce BrightPay Connect to my clients?

Introducing your clients and their employees onto the 'Connect' portal is a very fast and intuitive process. To help bureaus present the new 'Connect' features to their clients, BrightPay has created a useful document, Getting your clients on board.


Will my clients be able to make changes to the payroll?

No. Clients will have 24/7 self-service access to a full suite of Bureau payroll reports, however these reports can only be viewed and thereby cannot be changed. They can only approve annual leave and approve employee contact detail changes.

One of the unique features of BrightPay Connect proving to be extremely popular with bureaus is the payroll "request and approval" process. This new feature enables the bureau to forward payroll data to their clients for approval. The clients can then simply edit and approve the payroll, and also flag any 'New Employees' with the bureau to be included in the next payroll. Each of the request and approval steps are then fully recorded and time-stamped in the audit trail for completeness.

Employees will be able to directly amend personal details such as their address and contact details. This is an important GDPR compliance requirement and puts the onus back on the employee to keep these records up-to-date. Employees can also view their holiday leave calendar, view remaining leave to be taken, and submit holiday requests 24/7 via the employee smartphone app or PC. All holiday requests can then be approved by the employer and details are recorded and are synchronised on the bureau's BrightPay desktop application.


What are the benefits?

BrightPay Connect offers a wide variety of additional benefits for the payroll bureau, the client, and the client’s employees. For example, this cutting edge technology enables the following self-service functionality 24/7. 

For further details on the benefits click here.


Is the data stored securely?

BrightPay Connect is built using a compartmentalised design structure that maximises security. Each user will have their own login details and password. BrightPay Connect utilises the Microsoft Azure platform to give our customers reliability, secure data in transit, scalability, data redundancy, geo-replication and timely security updates out of the box.


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