Our support team is located in our Ashbourne office in the Republic of Ireland. It's comprised of UK payroll experts who are able to liaise directly with our developers.
*While we don't charge for calls, please check whether your phone provider has an associated charge for 0345 numbers.
|Monday||09:00 - 13:00, 14:00 - 17:00|
|Tuesday||09:30 - 13:00, 14:00 - 17:00|
|Wednesday||09:00 - 13:00, 14:00 - 17:00|
|Thursday||09:00 - 13:00, 14:00 - 17:00|
|Friday||09:00 - 13:00, 14:00 - 17:00|
Yes! You will never catch us charging for expensive support packages or trying to profit from your need for help. We have been developing software for over 25 years and have always believed in free support. It's best for our customers and motivates us to create easy to use, problem-free software.
At the end of the tax year, a final Employer Payment Summary (EPS) submission will be required in addition to your final FPS for the year, this informs HMRC that you have completed your final submission for the year.
Further details on year end can be found here.
Completing the tax year is very straight forward, we have a 5 step guide to completing the tax year which can be found here.
Under the Pro-Rata Basis (Alternate Basis), when the final payment of the director’s earnings in the tax year (or directorship) is being made, you must then:?
• reassess the NICs due on the director’s total earnings for the tax year on the basis of an annual (or pro rata annual) earnings period, as appropriate.
Further information on Directors’ NIC can be found here.
Every tax year we release brand new software in line with the new budgetary requirements. Thus, to move your payroll on to a new tax year, simply download the new tax year version of BrightPay that is available on our website at https://www.brightpay.co.uk/download/ . ??Once downloaded, this will install separately to your previous year’s software and you will see a new BrightPay icon appear on your desktop. Your BrightPay software for the new tax year will contain a seamless import facility to bring across your employee details from the previous tax year. In doing so, your previous year’s information will remain untouched and accessible. Further assistance with this import is available here: https://www.brightpay.co.uk/docs/19-20/importing-from-the-previous-tax-year/
The software always downloads in trial mode which works with full functionality for 60 days.
The software can be licensed at any time during the 60 days by selecting 'Upgrade Licence'.
Your licence key can be found on the invoice that was emailed at the time of purchase.
Within the Print/Email/Export Payslip utility within 'Payroll', you have an 'Options' facility - the box to 'Show notes' on the payslip just needs to be ticked here. Employee notes will appear on the payslips once this is ticked.
For more accurate and cleaner data it is best to wait until the 2018/19 payroll is complete before importing the data into 2019/20. Further information on importing can be found here.
There is no need to resend the Employment Allowance indicator, it is only required once and it will automatically carry forward.
The following will apply on import from BrightPay 2018-19:
• if the minimum phased rates are in operation for an employee in 2018-19 (i.e. 2% and 3%), their rates will automatically be updated to the new rates of 3% and 5% in 2019-20 BrightPay
• if custom rates are in operation and these are below the new minimum on import, you will receive a yellow banner alert on the employee's first 19-20 payslip to amend them
• if custom rates are in operation and these are above the new minimum on import, BrightPay will continue to apply these custom rates and not prompt you to change anything
The cost to upgrade the licence type is the difference between the original purchase price and the price of the upgraded licence.
Check the junk/spam folder in your email as some times the emails can go there.
Online video tutorials can be found on our website at https://www.brightpay.co.uk/tutorials. These tutorials cover the main functions of BrightPay and provide step-by-step guidance in using the software.
Also on our website you will find a section called ‘Support’. Here you find comprehensive online documentation that is categorised into the various functions of the software. On selecting a category and a topic within them, simply view on screen or print if desired.
Our online support documentation can also be accessed from within the BrightPay software. Simply click function key F1 in a screen where you require help.
BrightPay licences are priced per tax year, valid only for the tax year in question (as opposed to from date of purchase). New independent software is released every tax year in line with budgetary requirements, for which a new licence will be required should you wish to continue using BrightPay. Any budgetary or software upgrades required during a tax year for which you hold a licence will be provided free of charge.
All our software licences include free telephone and email support.
Payslips can be printed using BrightPay on to blank A4 or A5 paper, so there is no obligation to purchase specialist payslip stationery. For users who do wish to use payslip stationery, we have two types of payslip available for purchase:
BrightPay employer data files can be stored on a shared network drive (or cloud drive) to be accessed by multiple PCs or Macs.
The BrightPay software application must be installed on each individual PC or Mac you wish to use to access the shared location. A single BrightPay licence allows for up to ten installations.
BrightPay has been tested by HMRC to check it can report PAYE information online and in real time (RTI), and has received full recognition for the current tax year.
As evidence, you can find BrightPay recorded on the HMRC payroll software listings.