Our support team is located in our Ashbourne office in the Republic of Ireland. It's comprised of UK payroll experts who are able to liaise directly with our developers.
* Phone support is available to Standard/Bureau customers only. While we don't charge for calls, please check whether your phone provider has an associated charge for 0345 numbers.
|Monday||09:00 - 13:00, 14:00 - 17:00|
|Tuesday||09:30 - 13:00, 14:00 - 17:00|
|Wednesday||09:00 - 13:00, 14:00 - 17:00|
|Thursday||09:00 - 13:00, 14:00 - 17:00|
|Friday||09:00 - 13:00, 14:00 - 17:00|
Yes! You will never catch us charging for expensive support packages or trying to profit from your need for help. We have been developing software for over 20 years and have always believed in free support. It's best for our customers and motivates us to create easy to use, problem-free software.
BrightPay has been tested by HMRC to check it can report PAYE information online and in real time (RTI), and has received full recognition for the current tax year.
As evidence, you can find BrightPay recorded on the HMRC payroll software listings.
Every tax year we release brand new software in line with the new budgetary requirements. Thus, to move your payroll on to a new tax year, simply download the new tax year version of BrightPay that we release from our website. Once downloaded, this will install separately to your previous year’s software and you will see a new BrightPay icon appear on your desktop. Your BrightPay software for the new tax year will contain a seamless import facility to bring across your employee details from the previous tax year. In doing so, your previous year’s information will remain untouched and accessible.
BrightPay employer data files can be stored on a shared network drive (or cloud drive) to be accessed by multiple PCs or Macs.
The BrightPay software application must be installed on each individual PC or Mac you wish to use to access the shared location. A single BrightPay licence allows for up to five installations.
Online video tutorials can be found on our website at https://www.brightpay.co.uk/tutorials. These tutorials cover the main functions of BrightPay and provide step-by-step guidance in using the software.
Also on our website you will find a section called ‘Support’. Here you find comprehensive online documentation that is categorised into the various functions of the software. On selecting a category and a topic within them, simply view on screen or print if desired.
Our online support documentation can also be accessed from within the BrightPay software. Simply click function key F1 in a screen where you require help.
BrightPay licences are priced per tax year, valid only for the tax year in question (as opposed to from date of purchase). New independent software is released every tax year in line with budgetary requirements, for which a new licence will be required should you wish to continue using BrightPay. Any budgetary or software upgrades required during a tax year for which you hold a licence will be provided free of charge.
All our software licences include free telephone and email support.
Payslips can be printed using BrightPay on to blank A4 or A5 paper, so there is no obligation to purchase specialist payslip stationery. For users who do wish to use payslip stationery, we have two types of payslip available for purchase: