Our support lines are extremely busy as a result of the Coronavirus Job Retention Scheme being administered through payroll. Our Covid-19 Resources Documentation will generally answer your query

Also, please note that our support staff are working from home and may answer your call in a sometimes chaotic home environment. We appreciate your patience.

BrightPay's COVID-19 Resources Hub

How to use BrightPay if you need to work from home

While BrightPay remains a desktop solution, the software can be installed at ten different locations on ten different PCs or laptops. BrightPay payroll files can be accessed remotely through cloud environments like a shared server, Google Drive or Dropbox. This flexibility will allow users to continue to operate their payroll as normal. In addition, you can log into your BrightPay Connect account to view your payroll information at any time. Read our step-by-step guide that explains how to use BrightPay when working remotely.

Read Step-By-Step Guide



Coronavirus Job Retention Scheme & Furlough Leave

The Coronavirus Job Retention Scheme allows all UK employers to access financial support to continue paying part of their employees salary that would otherwise have been laid off due to COVID-19. It prevents against layoffs and redundancies.

Furlough Pay in BrightPay Making a Claim HMRC Guidance

Coronavirus Job Retention Scheme Claim Report

Employers will need to make a claim for their grant for their furloughed workers through HMRC's Coronavirus Job Retention Scheme online service. BrightPay’s latest upgrade includes a new CJRS Claim Report. This report can be used to ascertain the amounts needed for input into HMRC's online service, including the gross furlough amount, employer National Insurance contributions, employer minimum pension contributions and total claim amount. For employers with over 100 employees, you also have the option to export the report to a CSV file, ready for import into HMRC's portal.

How it works Watch video tutorial Making a claim

Processing COVID-19 related SSP in BrightPay

HMRC have advised that if an employee needs to take time off sick or to self isolate due to COVID-19, the first 3 waiting days that normally apply for SSP will be disregarded and the employee will be entitled to receive SSP from the first day. BrightPay 2020/21 has been programmed to automate COVID-19 related SSP, where this is to apply. The online service that employers can use to reclaim COVID-19 Related Statutory Sick Pay will be available from 26 May 2020. 

Read Help Guide SSP Rebate Scheme

BrightPay Customer Support - Business as Usual

All of our staff can perform their roles from home, and all staff are issued with laptops and access to our phone and email systems. Our customer support is still very much open for business and we will continue to support our customers through the COVID-19 pandemic. Apologies if you hear any domestic background noise while talking to a support operative. This may be unavoidable and we ask that you bear with us for the duration. If you have any further questions or concerns, please contact our customer support team here

Contact BrightPay Support

Free Webinar: COVID-19 & Payroll: What you need to know

More employees are self-isolating or working remotely to reduce the spread of the COVID-19 virus. All businesses, regardless of size, will be affected by the government measures for the foreseeable future. In this webinar, we will cover how businesses can continue to operate their payroll while they work remotely. We will also look at COVID-19 related SSP, the coronavirus Job Retention Scheme & furlough leave.

Watch webinars on demand

Coronavirus Job Retention Scheme: Which employees are eligible?

The Coronavirus Job Retention Scheme is designed to support employers whose operations have been severely affected by COVID-19. You can claim for employees that were employed as of 19 March 2020 and were on your PAYE payroll on or before that date; this means that you will have made an RTI submission notifying HMRC of payment of that employee on or before 19 March 2020.

Coronavirus Job Retention Scheme: What you need to make a claim

To benefit from the Coronavirus Job Retention Scheme, employers will need to make a claim for wage costs and this needs to be done through an online portal on GOV.UK. HMRC is working to deliver this service that will allow businesses to make a claim. If you’re eligible for the scheme, there are things that you can do now to be ready when the system is up and running later this month. 

Coronavirus Job Retention Scheme: Working out what you can claim

If you have any employees who have been placed on a leave of absence, they would be considered a furloughed employee. Employers can claim for 80% of furloughed employees’ usual monthly wage cost, up to £2,500 a month, plus the associated Employer NI contributions and minimum automatic enrolment employer pension contributions on that wage. 

Carry Over of Annual Leave: Government Relaxes Rules

The rules in relation to the carry over of annual leave have been temporarily relaxed to deal with the coronavirus disruption. The Government has announced that employees and workers who are unable to take their annual leave due to coronavirus may carry over up to four weeks’ paid holiday into the next two leave years. The Working Time (Coronavirus) (Amendment) Regulations 2020 will amend the Working Time Regulations 1998 to create an exemption relating specifically to the coronavirus outbreak.

COVID-19 & How to Successfully Work from Home

Many employers are now taking precautionary measures to reduce the spread of COVID-19 as the number of confirmed cases grows. The prospect that many employees may soon get to experience the challenges of working from home seems to be causing some concern for some businesses and indeed employees alike. At BrightPay we have a few simple tips that you can do to make a productive and seamless transition for your employees.

Self-employment income support scheme is rolled out

The Self-Employed Income Support Scheme is a temporary scheme that allows those who are eligible to claim a taxable grant worth 80% of the self-employed individuals’ average monthly trading profit over the last three tax years. Recipients of the income support grant can continue their normal trading activity and retain their entitlement to the grant. You can use the online tool to find out if you’re eligible to make a claim. 

Additional Resources - HMRC Guidance on CJRS

  1. Check if you can claim for your employees' wages through the CJRS

  2. Check which employees you can put on furlough to use the CJRS

  3. Work out 80% of your employees' wages to claim through the CJRS

  4. Claim for your employee's wages through the CJRS

  5. Reporting employees' wages to HMRC when you've claimed through the CJRS