Our support lines are extremely busy as a result of the Coronavirus Job Retention Scheme being administered through payroll. Our Covid-19 Resources Documentation will generally answer your query

Also, please note that our support staff are working from home and may answer your call in a sometimes chaotic home environment. We appreciate your patience.

BrightPay's COVID-19 Resources Hub

How to use BrightPay if you need to work from home

While BrightPay remains a desktop solution, the software can be installed at ten different locations on ten different PCs or laptops. BrightPay payroll files can be accessed remotely through cloud environments like a shared server, Google Drive or Dropbox. This flexibility will allow users to continue to operate their payroll as normal. In addition, you can log into your BrightPay Connect account to view your payroll information at any time. Read our step-by-step guide that explains how to use BrightPay when working remotely.

Read Step-By-Step Guide



Coronavirus Job Retention Scheme & Furlough Leave

The Coronavirus Job Retention Scheme allows all UK employers to access financial support to continue paying part of their employees salary that would otherwise have been laid off due to COVID-19. From 1st July, businesses have the flexibility to bring furloughed employees back to work part-time, while still being able to claim under the CJRS for hours not worked. Click here for more information regarding changes to the scheme from 1st July. BrightPay has been updated in line with these changes to support flexible furlough and the phased rule changes for August, September & October. 

Furlough Pay in BrightPay HMRC Guidance

Coronavirus Job Retention Scheme Claim Report

Employers will need to make a claim for their grant for their furloughed workers through HMRC's Coronavirus Job Retention Scheme online service. BrightPay includes a CJRS Claim Report which can be used to ascertain the amounts needed for input into HMRC's online service. BrightPay's CJRS Claim Report has been upgraded to facilitate flexible furlough and to support the changes to making a claim from 1st July.

BrightPay's CJRS Claim Report Watch Video Making a claim

Processing COVID-19 related SSP in BrightPay

HMRC have advised that if an employee needs to take time off sick or to self isolate due to COVID-19, the first 3 waiting days that normally apply for SSP will be disregarded and the employee will be entitled to receive SSP from the first day. BrightPay 2020/21 has been programmed to automate COVID-19 related SSP, where this is to apply. The online service that employers can use to reclaim COVID-19 Related Statutory Sick Pay is now available here.

Processing COVID SSP BrightPay's SSP Claim Report

Free Webinar: CJRS Changes & Flexible Furlough

The Coronavirus Job Retention Scheme has been hugely beneficial for over a million employers across the UK, and will continue to support jobs until the end of October. However, from 1st July, many new changes have been introduced. In this webinar, we explore the key changes in relation to flexible furlough, phasing out of the scheme and changes to making a claim.

Free webinar - Register here Watch webinars on demand

CJRS 2.0 - What you need to know about changes from 1 July 2020

The Coronavirus Job Retention Scheme has been hugely popular and will continue to support jobs until the end of October, however, from 1st July, there will be many changes to the scheme. Here we have put together a summary of some of the key points to note.

Flexible Furlough - Employees Returning to Work Part-Time

From 1st July, businesses have the flexibility to bring furloughed employees back to work part-time, while still being able to claim under the CJRS for hours not worked. This new flexibility will help businesses with reopening and help boost the economy. 

Coronavirus Job Retention Scheme to wind-down gradually

As the government’s furlough scheme winds down in upcoming months, employers will need to start contributing to the wage costs of paying their furloughed staff, and this employer contribution will gradually increase in September and October.  

Carry Over of Annual Leave: Government Relaxes Rules

The rules in relation to the carry over of annual leave have been temporarily relaxed to deal with the coronavirus disruption. Those who are unable to take their annual leave due to coronavirus may carry over up to four weeks’ paid holiday into the next two leave years.

Protect Your Employees During COVID-19

As the economy reopens, many businesses are concerned about the appropriate steps that employers should take to protect employees from COVID-19. Here we discuss 5 principles that employers should be following to protect employees as they come back to work.

COVID-19 Related SSP Made Easy With BrightPay

It was announced that the rules in relation to Statutory Sick Pay have changed as a result of COVID-19. Even as we return to work, the risk of COVID-19 is still present, and so it is important for all employers to understand how these changes will affect them. 

BrightPay Customer Support - Business as Usual

All of our staff can perform their roles from home, and all staff are issued with laptops and access to our phone and email systems. Our customer support is still very much open for business and we will continue to support our customers through the COVID-19 pandemic. Apologies if you hear any domestic background noise while talking to a support operative. This may be unavoidable and we ask that you bear with us for the duration. If you have any further questions or concerns, please contact our customer support team here

Contact BrightPay Support