At BrightPay, we are always trying to improve our software so that it does more for you. As part of this effort, we conduct regular customer surveys through which we collect data on your experience with BrightPay. The results of our most recent survey are in, and we are so pleased with the feedback that we received.
We pride ourselves on not just being a payroll software provider, but being an industry leader, constantly adapting our software to keep up with the ever-evolving world of payroll. Our developers are always working in the background to add new features and improved functionality to both the payroll software and BrightPay Connect. Surveys like this one are absolutely essential to this as they keep us informed of what our customers want and need, and what we need to work on moving forward.
We’ve compiled the results of our latest survey and we wanted to share them with you.
As the survey was very comprehensive, we’re not going to share the results of each and every question. But, we did want to share the main areas of focus and what you, our customers, said.
We also asked you to rate BrightPay's functionality. Overall, 99.6% of customers rated BrightPay's functionality as excellent, very good or good. When asked about specific features, our new payroll journal / accounting software integration was rated 88.9%, our integration with pension providers was rated 93.1% and 97.7% bureau customers rated our batch payroll processing functionality as either excellent, very good or good.
If you feel that you’re not using the full suite of features to its fullest potential, you can book a free demo with a member of the BrightPay team where we can talk you through any concerns you have and show you how you and your business can get the most from BrightPay and BrightPay Connect.