Our support lines are extremely busy as a result of the Coronavirus Job Retention Scheme being administered through payroll. Our Covid-19 Resources Documentation will generally answer your query

Also, please note that our support staff are working from home and may answer your call in a sometimes chaotic home environment. We appreciate your patience.


Mar 2020

18

Customer Update: March 2020

Welcome to BrightPay's March update. Our most important news this month include:


BrightPay 2020/21 is now available to pre-order

BrightPay 2020/21 is scheduled for release the week ending 27th March. We will send you another email once it is released and ready to download. This further email will also be accompanied by a full list of the new 2020/21 features and legislative updates.


The Challenge of the Coronavirus & How BrightPay can Facilitate Remote Working

Businesses are understandably concerned about the steps they should be taking to manage the risk of COVID-19. We would like to provide reassurance to our customers that BrightPay is well prepared. Many businesses are now putting precautionary measures in place to combat the spread of the virus and to protect their employees. BrightPay can facilitate the option to work from home, which is one of the primary ways businesses are changing the way they operate.


How BrightPay Connect pricing is calculated

BrightPay Connect customers will be billed on a usage subscription model based on the number of employees in the billing month. This monthly subscription pricing model means that you only pay for what you use. For the vast majority of customers, this new billing model will result in a reduced annual cost.

BrightPay Connect is priced based on the number of active employees in a particular month. This means that you won't be charged for employees who left before the start of the month, or who are on the payroll but not due to start until after the month-end. The cost per month is scalable, depending on the number of active employees. The cost per employee reduces as you add more employees.


How to Handle SSP & Covid 19

HMRC have advised that if you need to take time off work to self-isolate due to Covid 19, the first 3 waiting days that normally apply for SSP will be disregarded and you will be entitled to receive SSP from the first day.

As this is a unique case and BrightPay is programmed to take into account the usual 3 waiting days, an override should be performed in BrightPay by simply marking the previous 3 days on the employee's calendar as sick leave. The SSP to be applied will then be from their first actual day of self-isolation/sick leave. The government will work with stakeholders over the coming months to set up a repayment mechanism as soon as possible.


Posted byKaren BennettinCoronavirusCustomer Update