BrightPay Blog


Aug 2017

18

Customer Survey - The Results are in!

Opinions and feedback from BrightPay customers matter to us. We love to hear comments and suggestions from users in order to improve the customer experience.  

We recently conducted a customer survey in August, to get an insight into what customers think about BrightPay and find out what new features our customers want. Some of this year’s suggestions included more integration with pension providers, improved reporting and full functionality for the Mac version of BrightPay. Our development team are currently working on these improvements.

The survey also looked at customer satisfaction rates, software performance and customer support. We were delighted to discover that our customer satisfaction rate has slightly improved since last year from 99.2% to 99.8%. The satisfaction rate for BrightPay’s customer support is 98.6% which is also an improvement on last year.

Similar to last year, many customers agree that BrightPay saves them time (99.5%) and money (99.3%). Our new features that have been added to BrightPay within the last 12 months have been beneficial to customers, including batch RTI submissions, payroll journal export, integration with pension providers and improved importing processes.

BrightPay Connect

Our optional HR & cloud add-on, BrightPay Connect, is 1 year old this week. BrightPay Connect offers a secure online backup to the cloud, with online access for both employers and employees. 100% of BrightPay Connect customers rated both the secure online backup and the online access for employers and employees as excellent, very good or good.

Watch this short video for an overview of how BrightPay Connect can meet your payroll and HR needs.

Customer Testimonials

We also received a number of customer testimonials from the survey - all of which will be added to the BrightPay website in due course. Some of our favourite testimonials received include:

  • “I was more than a little stunned to find BrightPay - I phoned on 3 separate occasions just to make sure that they really didn't charge for emailed payslips, or have a fixed charge per payslip for enrolled employees and it was unlimited companies and unlimited employees. The plus side goes on and on, as yet I have to find a minus.”
  • “We found BrightPay two years ago but allowed our payroll manager to talk us out of changing because of the disruption. What a waste of a year! There was nothing on the market that came anywhere near BrightPay in cost and ease of use and the more we use it the more we love it.”
  • “BrightPay defines what a software company should be. You continue to stand head and shoulders above any other software vendors that we deal with as far as quality of the product, quality of support, and knowledge of the product by those who do the supporting.”
  • “I was daunted by the prospect of running a payroll for the first time, but BrightPay has made it simple and fun! I cannot wait until the end of the month to press on the bp icon on my desktop now!”

Prize Winners

As a thank you for taking part in the survey, we are giving away four £50 Amazon vouchers. We are delighted to announce that the winners are:

  1. Alex Smith - TaxAssist Plymouth
  2. Laurie Carpenter - B&N Regal (Abingdon) Ltd
  3. Simon Close - SICA Support
  4. Richard Penney - Dr Penney's Surgery

The BrightPay team will be in contact with the winners shortly.

We appreciate all the feedback received from this year’s survey and would like to say a massive thank you to everyone who took part.

Posted byRachel HynesinCustomer UpdatePayroll Software