Our support lines our extremely busy as a result of the Coronavirus Job Retention Scheme being administered through payroll. Our Covid-19 Resources Documentation will generally answer your query

Also, please note that our support staff are working from home and may answer your call in a sometimes chaotic home environment. We appreciate your patience.


Apr 2019

16

Customer Update: April 2019

Why employees love self-service apps (And you should too!)

As a concept, self-service is nothing new. From paying at the supermarket self-service checkouts to online banking, consumers don’t want to have to wait for assistance if they know they can get it themselves. It’s no different in the workplace. With a self-service system, employees can download payslips, request annual leave, look at policies and HR documents and update personal information - all without once contacting HR personnel.

Read more | BrightPay Self-Service App

NEW: Payroll Journal Direct API Integration with Accounting Packages

BrightPay now includes direct API integration with Sage One, Xero and Quickbooks Online. With this direct integration, users will be able to directly send the payroll journal to the accounting package from within BrightPay. This accounts software integration eliminates the need to export CSV files from the payroll software and import them into the accounting system, saving time and reducing the risk of errors.

Find out more

Payroll Bureaus: The 7 Unmistakeable Benefits of Client Payroll Entry

BrightPay Connect is better than ever before. Bureau customers now have the ability to send requests to clients through BrightPay Connect’s secure portal. Requests can be sent to get client approval of the payroll summary before the payroll is finalised or to ask clients to upload their employees’ timesheets and payments, known as Client Payroll Entry.

Discover the benefits

BrightPay 2019/20 is now available to download - What’s new?

The release includes exciting new features to make your payroll journey easier and less time consuming, including:

  • 2019/20 legislative changes
  • Automatic Enrolment Updates
  • Real Time Information
  • More Flexible Journals
  • Journal API Support 
  • Importing Pay Records from CSV
  • Improved Support for Offset Annual Leave Year
  • CIS Updates
  • BrightPay Connect - Cloud Add-on

See what’s new | Buy now | Download BrightPay 2019/20

Looking for customer support? See if our website can help!

It's currently a busy time for our customer support and phone lines with the 2018/19 tax year coming to an end and the new tax year commencing. We have updated our FAQs to include the top 10 questions that we get asked. You can also search our online support documents before getting in touch. You may get the answer to your query so much more quickly!

Visit FAQs | Visit Online Docs

Payroll Bureaus: The big four: How payroll leapt into the future

In the six years since BrightPay was launched, a new wave of payroll innovation and cloud access has completely remoulded the sector, from onerous, manual input into a low effort, dynamic and automated service offering. Download our free guide for payroll bureaus where we look at four specific areas where cloud innovation is already impacting the future of payroll.

Download guide

Payslips in the cloud is the future for payroll 

When it comes to being GDPR compliant, you might think that you only need to password protect all the payroll reports and payslips. There is nothing in the GDPR legislation that states it is no longer permissible to email payslips, that doesn’t mean you can email payslips without protecting the information you send. There is a strict process that needs to be followed.

Read more

Accountex 2019 - will you be there?

It’s that time of year again where accountants, bookkeepers, practice managers and finance directors are preparing to travel from all over the UK to Accountex. Discover the latest technical tools from over 250 exhibitors that could help you run your practice more efficiently and productively. After winning Payroll Software of the Year 2018 at the Accounting Excellence awards, the BrightPay team are back with a bang this year, our fifth year in a row.

Register for free here

Auto Enrolment Phasing - Part Two

Minimum auto enrolment contribution rates faced further increases on 6th April 2019, with the total minimum contribution rate now at 8%. Employers are now required to contribute a minimum of 3%. Employees need to contribute the remaining 5%. Find out more about the various scenarios that can occur and how to handle them in BrightPay.

Find out more

Posted byRachel HynesinCustomer Update