Looking for support with payroll year end? Explore our year end support hub to access your free checklist, webinars, FAQs and more. Check it out.

BrightPay 2024/25 is now available. Click here to get started with BrightPay's cloud software or click here to download BrightPay for Windows/Mac.

Please note : We are experiencing a higher number of calls and emails at this time of year, so you may experience a longer than usual wait time in reaching one of our support agents. 


Dec 2022

20

Christmas Opening Hours 2022

 Here are our opening hours for the Christmas period:      

Friday 23rd  09:00 - 13:00
Saturday 24th Closed
Sunday 25th Closed
Monday 26th Closed
Tuesday 27th Closed
Wednesday 28th 09:00 - 13:00 | 14:00 - 17:00
Thursday 29th  09:00 - 13:00 | 14:00 - 17:00
Friday 30th  09:00 - 13:00 | 14:00 - 16:45
Saturday 31st December Closed
Sunday 1st January Closed
Monday 2nd January Closed

 

All of the staff here at BrightPay would like to thank you for your valued custom in 2022. We would like to take this opportunity to wish you and your families a Merry Christmas and a prosperous New Year.

To contact our support team you can call us on 0345 939 0019, or email us at support@brightpay.co.uk

Visit online documentation Online form

Posted byHolly McHughinCustomer Update


Sep 2022

29

Customer Update: October 2022

Welcome to BrightPay's October update. Our most important news this month includes:


How payroll can propel your practice beyond the competition

In next week's webinar, our experts will explore how you can work faster and smarter, while making a profit. Don’t undervalue your service offering to clients. Expand your services even further to stand out from the competition.

Register now

Protect your payroll: Top 5 security tips

Almost everything online is accessible at our fingertips, so just how safe is your clients’ data? In our latest guide, we explore five key payroll security tips that you can start offering your clients, before it's too late.

Download free guide

Mini budget reveals big changes for payroll

While a lot of what was announced in last week's mini-budget had been expected, many were surprised to see so many changes that will have a direct impact on payroll.

In this article, we’ve listed the changes that will most affect payroll processors and what steps, if any, you need to take to implement these changes.

Read article

Time and money saving features for your practice

Why are some accountants not profiting from payroll? In our upcoming webinar, we discuss how using cloud technology and automation can help save you time and money by eliminating time-consuming tasks.

Book your place

Make HMRC payments painless

Missed out? Watch back our webinar and learn how your business can remove the pain from HMRC payments. Our integration with Modulr lets you pay HMRC, subcontractors and employees in just 90 seconds, directly through your payroll software.

Watch back now

Posted byHolly McHughinCustomer Update


Aug 2022

29

Customer Update: September 2022

Welcome to BrightPay's September update. Our most important news this month include:


National Payroll Week Special

National Payroll week is next week and we have a whole range of fun events lined up to celebrate and give payroll the recognition it deserves. From live webinars to quizzes – register now to avoid disappointment, as places are limited.


Customer Survey 2022 Results

Our customer survey results are in and we’re happy to announce that BrightPay have achieved a 99.1% customer satisfaction rating and a 98.9% customer support rating for 2022. Our Net Promoter Score was 71.4, putting us well above the industry average of 40 for B2B software and SaaS.


Security alert! Top 5 payroll security tips

There are a surprising number of bureaus that aren’t aware of the cyber-security threats we face today. Almost everything online is accessible at our fingertips, so just how safe is your clients’ data? In our latest guide, discover 5 top payroll security tips you can start offering your clients today.


6 exciting ways to boost the speed of your payroll

Tasks such as annual leave management, distributing payslips and backing up your payroll data can often be quite tedious and time-consuming. In this free guide, we’ll zoom in on 6 exciting ways cloud technology can help boost your payroll processes today.


How payroll and practice management work together

In our upcoming webinar on 22nd of September, see how your payroll and practice management software can work together to give your practice a more organised, streamlined and structured workflow. From automating your admin to speeding up your onboarding process – the opportunities are endless!


Warning from HMRC: Organised labour fraud

HMRC’s recent employer bulletin included warnings to employers on organised labour fraud. Organised labour fraud affects HMRC, businesses, employees, and the general public. Learn about the 3 types of fraud, and how to avoid it, in our latest blog post.


Save your practice over £20,000 a year

In this webinar, we will look at what’s most important to accountants and bureaus when choosing a payroll software - exactly how much value can it bring to your practice? We will also share results of our customer research to highlight how much time and money you can save by using BrightPay and BrightPay Connect.


5 ways to boost the efficiency of your payroll process

Join our most popular webinar for employers on the 7th of September, where our payroll experts will discuss 5 ways you can boost the efficiency of your payroll and HR processes by using next-generation cloud technology.

 

Posted byEleanor Mc GuinnessinCustomer Update


Jul 2022

28

Customer Update: August 2022

Welcome to BrightPay's August update. Our most important news this month include:


Free webinar: Secure and reliable ways to make payments to employees, subcontractors and HMRC [bureau]

Did you know that you can pay employees, subcontractors and HMRC, directly from your payroll software? In next week’s webinar, discover how payment platform, Modulr, can offer your practice faster, easier and more secure payments.


Free webinar: Manage your HR workload this summer (even on holidays) [employer]

Payroll and HR tasks can often overlap; from managing annual leave to backing up your payroll files. In our upcoming webinar, learn how you can streamline your business’ payroll and HR processes with cloud technology.


Last chance: Customer Survey 2022

It’s that time of year again, time for our annual customer survey! To take part, please click the link below. It should only take a few minutes, and we will be sharing the results in the coming months. This is the last chance to participate in the survey, as it will be closing very soon.


Save hours of time by letting clients enter payroll details themselves

Are you spending hours communicating back and forth with clients to retrieve payroll details? In our latest blog, discover how BrightPay’s client payroll entry feature can save you time and help streamline your practice.


Upgrade your business with BrightPay Connect

With BrightPay Connect your employees can:

  • View and download a history of their payslips.
  • Request annual leave directly from their smartphone.
  • Access important HR documents from anywhere.

Why not book a free 15-minute demo to see how BrightPay Connect can help streamline your business.


7 steps to saving an hour of work each payroll run

Do you feel like your payroll process is inefficient? In this free guide, discover seven steps you can take to speed up the process, while also improving accuracy.


Payroll: There's an app for that

Improve employee satisfaction and make your life easier by introducing an employee app with powerful features that can be accessed securely, using their smartphone or tablet, from anywhere with an internet connection.


Staff left out of pocket due to almost 11,000 payroll errors

Employees at the supermarket giant Asda have been left up to £500 out of pocket due to an “issue” with their payroll system. This shows the real-life impact payroll errors can have, and is a reminder to employers of just how important it is to pay employees correctly and on time.


Virtual Summer Sessions for Accountants

Throughout the summer, AccountancyManager are bringing together industry experts, software vendors and practice owners to share insights and advice on eight key topics in the accounting industry. From growing your accountancy practice to the fundamentals of client communication, there’s something for everyone.

 

Posted byEleanor Mc GuinnessinCustomer Update


Jun 2022

29

Customer Update: July 2022

Welcome to BrightPay's July update. Our most important news this month include:


Get the most out of BrightPay by automating payroll processes

Join our upcoming webinar on the 7th of July, where you will discover how to automate your payroll process. Must-have features include batch-processing payslips, an online client portal, and the ability to send payroll entry and approval requests to clients, before you finalise the payroll.


The importance of automation and why you need it

Join our upcoming webinar on the 5th of July where you will discover how integration has transformed the world of payroll. Having integrated software applications can be incredibly convenient for the end-user. That’s why BrightPay integrates with various applications to automate many day-to-day tasks.


Increased NIC thresholds from 6th July 2022

The NIC thresholds are increasing from 6th July 2022. BrightPay has been updated to reflect these changes, so please ensure that you are using the latest version of the software. These rates will then automatically apply to payments due to be made on 6th July or later.


The new wave of payslip distribution

Say goodbye to the hours spent regenerating payslips or searching through files when employees want copies of their past payslips. With the employee app, employees will be able to access a complete history of their payslips through their smartphones, tablet or any internet browser. 


Save your practice over £20,000 per year


Discover in our new free guide, how you can save over £20,000 per year using BrightPay and BrightPay Connect. We’ll look at what’s most important to accountants when choosing payroll software, and exactly how much value it can bring to your practice.


Learn how practice management software could transform your business


Discover in our new free guide, how you can save over £20,000 per year using BrightPay and BrightPay Connect. We’ll look at what’s most important to accountants when choosing payroll software, and exactly how much value it can bring to your practice.


Tech is taking the pain out of payroll and payment processes

By integrating a reliable, real-time and efficient payments platform into your payroll system, your business can save a vast amount of time. Automate how you pay employees, subcontractors and HMRC, with Modulr. This will eliminate errors and improve data security.

 

Posted byEleanor Mc GuinnessinCustomer Update


Jun 2022

1

Customer Update: June 2022

Welcome to BrightPay's June update. Our most important news this month include:


Free webinar: The payroll opportunity in a digital world

It’s time to work smarter and faster when offering payroll services to your clients. Join our upcoming webinar on the 9th of June where BrightPay’s Marketing Manager, Rachel Quinn, will explore 6 current payroll trends, and how they can be used to transform your practice.


How API integration is shaping the future of payroll

During our upcoming webinar on the 16th of June, BrightPay will discuss the benefits of integrating your payroll and accounting software. Our experts will demonstrate how you can streamline the entire process from start to finish using API technology. 


Increased NIC thresholds from 6th July 2022

The NIC thresholds are increasing from 6th July 2022. BrightPay has been updated to reflect these changes, so please ensure that you are using the latest version of the software. These rates will then automatically apply to payments due to be made on 6th July or later.


Your guide to save time and money when processing payroll

Processing payroll for your clients can and should be profitable. In this guide, find out how using BrightPay and BrightPay Connect together, can help your practice save time and money. By introducing cloud innovation and automation, you can run payroll more efficiently while making a profit.


Easily manage summer annual leave

BrightPay Connect takes the stress out of managing annual leave. With a company-wide calendar and employee portal, your clients can easily approve holiday requests, on the go. The leave will automatically be added to the employee calendar, and synchronised to the payroll software. 


New feature: Nominal ledger mapping – custom items


As part of the BrightPay journal process, users can now add further adjustments to their payroll journal before posting into their accounting software. For example, to record HMRC Payment adjustments, such as employment allowance and recoverable statutory pay.


We want your feedback!

Last year, we introduced new prompts in BrightPay. Now, we want your feedback. Click here to complete a quick, 1-minute survey, so that we can evaluate these changes.

Posted byEleanor Mc GuinnessinCustomer Update


May 2022

5

Customer Update: May 2022

Welcome to BrightPay's May update. Our most important news this month include:


Broaden your service offering like never before (webinars for bureaus) 

In our webinars, our experts reveal the power of cloud technology in 2022 and how it can broaden your service offering to clients while making a profit.

Join our upcoming webinar on the 17th May at 11.00 am where we will discuss how cloud technology and automation is transforming payroll services for the better. Watch-back our webinar that took place this week on top tips for expanding your client base and what pricing strategies work.

Register for webinar Watch on demand


Streamline your payroll workflow like never before (webinars for employers) 

In our upcoming webinars, our experts will reveal the power of cloud technology in 2022 and how it can streamline your payroll workflow.

  • 12th May: Find out the benefits of integrating your payroll and accounting software while we demonstrate how you can streamline the entire process from start to finish.
  • Join our upcoming webinar on the 17th May at 2.00 pm where we will discuss how cloud technology and automation is transforming payroll for the better.

Register for 12th May webinar Register for 17th May webinar


How client platforms automate annual leave

BrightPay Connect’s online annual leave tools completely eliminate manual people management tasks. Download our free guide to unlock the power of automation including a ready-to-go, easy-to-use HR software solution for you, your clients, and their employees. 

Get your free copy

Meet us at Accountex 11th-12th May 

If you’re attending Accountex this year, visit us at stand 320. We’re looking forward to meeting all of you there and providing you with insights on how to take your bureau to the next level with BrightPay Connect.


The 22/23 tax year: Key dates for employers

31st May P60 deadline: You must give any employees who were on your payroll on the last day of the previous tax year (5th April) a copy of their P60 by the 31st of May.


Impress employees with an employee self-service app 

Improve employee satisfaction and workplace communications with an employee self-service app. The benefits?

  • A payslip hub where employees can access their entire payslip history, at the tap of a button.
  • Employees can update their personal details, automatically syncing with the payroll software.
  • Employees can request annual leave through the in-app company calendar.
Book a BrightPay Connect demo

Considering practice management software? 

Discover 7 webinar takeaways from the UK’s leading onboarding and practice management software. AccountancyManager is used by over 6,000 accountants and bookkeepers daily. Find out what super-users Aaron and Rachel had to say on the webinar!

Posted byHolly McHughinCustomer Update


Apr 2022

1

Customer Update: April 2022

Welcome to BrightPay's April update. Our most important news this month include:


2021/22 Year-End guidance to completing the tax year 

To assist customers in completing the tax year and transitioning to 2022/23, we’ve created a step-by-step guide and video tutorial on 5 Steps to Completing the Tax Year 2021/22. We have also combined a list of frequently asked questions about the transition.

Watch video Read FAQs

Process multiple clients at once with batch operations 

If your bureau has a lot of single-director companies or payrolls that don’t change from week to week, BrightPay gives you the ability to batch process multiple employer files, all at once. Our cloud extension, BrightPay Connect, offers additional impressive features, including a bureau dashboard, as well as a self-service dashboard for your clients.

Book a demo

Annual leave has never been easier  

As summer approaches, annual leave requests can be difficult to manage. With our cloud-extension, BrightPay Connect, your employees can simply request leave via their smartphone, on the employee app. You, as the employer, will then receive a notification and can simply approve/reject the request.

Book a demo

Free Webinar: HMRC Payments - A Better Way to Pay PAYE Tax 

It can be easy to miss HMRC payment deadlines, which unfortunately can result in hefty penalties. In our upcoming webinar on 26th April, we discuss how our integration with Modulr can guarantee payments being sent and received to HMRC, in just 90 seconds. We’ll also discuss:

  • PAYE payment pitfalls to avoid
  • Automated reminders to pay HMRC
  • Avoiding HMRC penalties for late payments

Extra bank holiday in June 

The May bank holiday weekend will be moved to the 2nd of June, with an additional bank holiday on Friday, the 3rd of June. This four-day weekend is to mark the Queen’s Platinum Jubilee. Our recent blog post on the topic covers employee entitlements around the holiday.

Read blog post

Make your bureau stand out amongst the rest 

In a world where customers have infinite choices, it can be difficult to stand out from competitors. There are many factors businesses should take into consideration when outsourcing their payroll, such as security, compliance and reliability. In our guide, we examine the impact cloud platforms have on this decision-making process, and how you can use this to differ yourself in the industry.

Download guide

Merger with AccountancyManager 

We are delighted to announce that following our successful merger with Relate Software in 2021 to become Bright, we have now acquired AccountancyManager, the UK’s leading practice management software. This acquisition will provide customers with an end-to-end suite of award-winning software. We'll keep you updated on our progress.

Posted byEleanor Mc GuinnessinCustomer Update


Feb 2022

3

Customer Update: February 2022

Welcome to BrightPay's February update. Our most important news this month include:


Pre-order BrightPay 2022/23 now 

Get organised for the new tax year by pre-ordering BrightPay 2022/23. We will notify you once the software is available to download.  

Pre-order now View pricing

Protect your business from data loss 

It is essential that you backup your payroll data to protect your business, your clients, and their employees. Backups protect against hardware failure, virus attacks, natural disasters, and human error. BrightPay Connect will automatically backup your payroll data to a secure server every 15 minutes. 

Book a demo Read more

Seamless integration with accounting packages  

BrightPay now has direct API integration with 11 different accounting software packages. This feature allows the user to directly send the payroll journal to the accounting package from within BrightPay. Eliminate the traditional manual method and use API integration! 

Find out more

Make payments to employees in real-time 

Get greater flexibility when paying employees, subcontractors, and HMRC with BrightPay’s payments partner, Modulr. Schedule payments in advance or make last-minute changes at the click of a button as you can make payments 24/7, in real-time. 


BrightPay’s multi-user remote access 

While BrightPay remains a desktop-based solution, licences can be installed on up to 10 PCs. This is very handy if you have multiple employees working from home, who need access to the payroll software. 

 

Posted byHolly McHughinCustomer Update


Feb 2022

1

Important Pricing Update for BrightPay 2022/23

Over the last three years, we have introduced many powerful features and enhancements to BrightPay that have helped improve how you run payroll. This has included ongoing payroll upgrades to support the CJRS and updates to our many API integrations with accounting software, pension providers, and most recently with the payments platform Modulr.

Despite the additional product development and customer support required during this time, our prices have remained the same.

To ensure that our investment in technology keeps pace with customer needs and upcoming trends, we are increasing our prices for the 2022/23 tax year.

 

BrightPay licences

 These increases are broadly in line with the rate of inflation over the 3-year period, and we hope you agree that our product continues to represent excellent value. Full details can be viewed here.

What do you need to do now?

Nothing. Your BrightPay payroll software 2021/22 licence will continue to work as normal until the end of the tax year. Pre-order BrightPay 2022/23 today and we will email you when it is available to download.

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Posted byHolly McHughinCustomer Update