BrightPay Shortlisted For Two Top Payroll Awards
We are delighted to reveal that we have been shortlisted for both ICB LUCA Payroll Software of the Year 2020 and ICB LUCA Friendliest Software of the Year 2020. Having won the LUCA Award for Payroll Software of the Year last year, 2019, we are hoping to make it two years running.
The LUCA Awards are the ‘Oscars’ of the bookkeeping profession and are presented in recognition of the year’s outstanding bookkeepers and the many organisations and vendors that complement the valuable work that they do. It will be down to ICB students and members to vote and determine which payroll software provider is the best and friendliest.
Our recent BrightPay customer survey suggests some of the reasons why we have been shortlisted:
- We asked: How satisfied are you with BrightPay Payroll Software?
You said: 47% of our customers said they were extremely satisfied, 43% said they were very satisfied and 9% said they were satisfied with BrightPay. This comes together to a total of 99.6% customer satisfaction rate, which is fantastic news for everyone on the BrightPay team.
- We asked: How satisfied are you with BrightPay Connect?
You said: An incredible 97.9% of our respondents said they were satisfied with BrightPay Connect, our optional add-on to the payroll software. The most highly rated BrightPay Connect features included automatic cloud backup (99.6%), online employer dashboard (99.5%) and employee self-service portal & app (99.4%).
- We asked: How satisfied are you with BrightPay's Customer Support?
You said: The majority of customers rated BrightPay's telephone support (97.35%), email support (98.2%), online help documentation (98.1%) and online video tutorials (99.2%) as excellent, very good or good, giving our customer support team an overall satisfaction rate of 98.2%.
- We asked: How would you rate BrightPay’s handling of COVID-19?
You said: 98.6% of customers answered that they found our handling of COVID-19 overall to be either excellent, very good or good - in particular, our free online COVID-19 webinars (99.4%), payroll upgrades (98.8%), online help and support (98.3%) and phone and email support (97.4%).
The winners will be announced as part of the 11th Annual Bookkeeping Summit, being held virtually at the awards evening on 17th November. Best of luck to all the finalists!