Jul 2021

27

BrightPay Connect: More than just a cloud back-up

In BrightPay’s 2021 customer survey, we asked you which features of BrightPay Connect you were aware of. While the majority of customers were aware of all BrightPay Connect’s features, there were customers who admitted that they use BrightPay Connect solely for its automatic back-up of payroll data to the cloud

It is understandable why this feature is of the utmost importance to many of our customers. The thoughts of something happening to your computer and you permanently losing important payroll data just doesn't bear thinking about. Also, the convenience of never having to manually back-up data again is a time-saver that you now could not live without. 

However, if you are only using BrightPay Connect to back-up your data to the cloud it means you are missing out on a wide range of features that could benefit you, your business and your employees. You may feel the value of our cloud back-up feature is enough to justify the amount you pay for BrightPay Connect but by not taking advantage of our many other features, you could be missing out. 

Employer dashboard

Even if you are only using BrightPay Connect as a cloud back-up, you should already be familiar with the employer dashboard. From the dashboard you can view all employees’ contact details, employees’ payslips, any outstanding amounts due to HMRC and reports that have been set up in BrightPay on the desktop application. Here is also where you will receive notifications when there are tasks that require your attention, for example if you have a new employee leave requests to complete. From the dashboard, employers can also access a company-wide annual leave calendar, making it easier to manage all staff leave.

Employers have the option to invite as many users as they wish to the BrightPay Connect employer dashboard at no additional cost. Colleagues can be added as co-administrators, or an external accountant can be added as a standard user which will give them access to the payroll data which has synchronised with the payroll software.

Employee self service

When you use BrightPay Connect you can invite employees to access their own self-service platform through any computer, tablet, or smartphone. Once logged in, employees will have the ability to:

  • View or download all past and current payslips
  • View or download other important employee documents which have been shared with them such as contracts of employment, staff handbooks, P60s etc.
  • View their own personal annual leave calendar and their leave balance remaining
  • Request time off anywhere, anytime; even on the go, straight from their smartphone
  • Receive push notifications on their mobile when their newest payslip has become available, when a leave request has been approved or denied or when a new document has been made available to them
  • Request updates or changes to the information their employer has on file for them

When employees have access to their own self-service platform, it means the employer can better manage their staff while giving them a sense of control and flexibility over their work life. Giving employees the power to access documents, request leave and update their information through their phone means less time spent by employers or managers on administrative tasks. 

BrightPay Connect’s multi-user access feature means managers can be assigned to deal with annual leave requests from specific employees. For example, if you have a sales department, the Sales Manager can be assigned to deal with all requests from that department.

To start taking advantage of these great benefits simply log in to your employer dashboard to send your employees a welcome email containing instructions on how they can log in to their own self-service portal. View here for more information on how to get your employees started. Or why not request a free online demo of BrightPay Connect to learn more about how it works.

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Posted byElaine CarrollinPayrollPayroll Software


Jul 2021

20

Paying employees for the first time: A small business checklist

Have you started the business you’ve always dreamed of? It’s an exciting time but as I’m sure you know, there is a lot to figure out. When you throw tax, employment law and pensions into the mix, it can feel overwhelming.

When you’re under pressure to get going, spending time figuring out how payroll works, may feel frustrating. However, running payroll yourself will help keep overheads down, which is something every new business owner is interested in. It’s essential you get it right and if you get it right from the beginning, it can make your life a lot easier in the long term.

Here’s a quick checklist to ensure you don’t fall foul of HMRC or end up having some very unhappy employees.

How do I run my own payroll?

  1. First, register as an employer with HMRC to receive your employer PAYE reference number. You’ll need to do this even if you are the only employee of the company.
  2. Choose an RTI and HMRC recognised payroll software such as BrightPay Payroll to run your payroll and report to HMRC on. Using BrightPay payroll software can help you fulfil your legal obligations as an employer, make processing payroll much quicker, while also offering useful HR solutions.
  3. Add your employees’ information to your payroll software. Importantly, you need to enter the employee’s tax code for the year, choose the appropriate National Insurance rate to use, and include any deductions the employee is liable to (e.g. student loan).

How do I set up auto enrolment for a new business?

Once you decide to hire an employee, you need to ensure you are ready to comply with the workplace pension law. Your legal duties begin on the day your first member of staff starts work. This is known as your duties start date.

  1. Upon hiring, assess whether your employees are eligible jobholders and are entitled to be put into a pension scheme. BrightPay payroll automatically assesses employees for enrolment, and if they meet the criteria to be enrolled in a pension scheme, on-screen alerts will appear.
  2. As soon as possible, choose a pension scheme that can be used for automatic enrolment. Your payroll software may provide direct integration with a number of pension providers which will save you a significant amount of time. View BrightPay’s API integrations with pension providers here.
  3. Within 6 weeks of your duties start date, use your payroll software to send letters informing your employees of auto enrolment and how it applies to them. With BrightPay, auto enrolment letters are automatically created and customised for each individual employee.
  4. Complete a declaration of compliance to the Pensions Regulator within 5 months after your duties start date.

How do I pay my employees?

  1. Once you’re happy that all the payroll information is correct, you’re ready to run your first payroll. Once finalised, the employees' payslips need to be sent to them. With BrightPay, payslips can be printed or emailed directly to employees, or if you use BrightPay Connect, payslips are automatically sent to the employee’s smartphone via the self-service app.
  2. Next, you’ll need to actually pay your employees. You can do this either by cash, cheque or direct debit. If your payroll software offers it, you can also pay directly from the software using a direct payments method. This eliminates the need to create bank files associated with direct debits and allows you to pay employees in a fast and secure way.

Reporting and paying HMRC for the first time:

  1. Make sure you register your employees with HMRC. This can be done by including their details (pay and deductions) on a Full Payment Submission (FPS) the first time you pay them. Going forward, an FPS must be sent to HMRC on or before each pay day, notifying HMRC of a payment made to that employee.
  2. Pay HMRC the tax and National Insurance (and any other deductions) you owe as reported on your FPS.
  3. You can pay HMRC a number of ways but a simple way of doing it is through your payroll software. See Pay HMRC through payroll software for more information.

Interested in learning more?

If you would like to learn more about BrightPay payroll software and how it can help you get ready for running your first payroll, speak to a member of our team today.

Posted byÁine CourtneyinPayrollPayroll Software


May 2021

21

What are the biggest GDPR advantages of BrightPay Connect?

BrightPay Connect is an online payroll and HR tool that offers significant benefits to help your business comply with the GDPR legislation. BrightPay Connect is an add-on to BrightPay on your PC or Mac that introduces powerful new features. The main objective of BrightPay Connect is to increase the efficiency and effectiveness of payroll work to keep in line with the GDPR guidelines by linking your payroll data to the cloud to enable new features.

 

Automatic Cloud Backup

Are you keeping your payroll files safe and protected? It is important to keep them protected in case of the event of fire, theft, cyber-attacks and damaged computers. BrightPay Connect is the solution. When you link an employer to BrightPay Connect, it will be automatically synchronised to the cloud as you run your payroll or make any changes. It is hosted on Microsoft Azure for ultimate performance and reliability. BrightPay Connect keeps a chronological history of all backups which can be restored at any time. 

 

BrightPay Connect Icon of cloud with arrow pointing up

Employee Self-Service Portal

Are you trying to find ways to improve your time-management skills? You can invite employees to their own self-service online portal which can be accessed using a smartphone app or any web browser. Employees will be able to securely access and download payslips, P60s, P45s, submit annual leave requests and view leave taken and leave remaining and also view the personal details you currently hold for them, and request to make updates such as change of address, etc.

 

Bureau / Employer Dashboard

Are you looking for an easy and secure way to share documents? BrightPay Connect provides a self-service dashboard to both accountants and employers so they can access payslips, payroll reports, amounts due to HMRC, annual leave requests and employee contact details. You can also securely share resources, upload HR documents and get payroll data approval from the client electronically.

 

BrightPay Connect Icon: Computer and phone showing self-portal app

No Conflicting Payroll Copies

BrightPay Connect includes improved remote working functionality, including a ‘version checking’ feature when opening an employer, and an ‘other users check’ when opening an employer to prevent the risk of conflicting copies.

  

Two Factor Authentication

Two Factor Authentication is a second layer of protection to re-confirm the identity for users logging into Connect through an internet browser or through BrightPay. This improves security, protects against fraud and lowers the risk of GDPR data breaches as users can access sensitive employer and employee data in Connect with the increased security layer. Click here to find out more about how this feature works.

BrightPay Connect Icon of Computer and phone with lockscreen

 

Data Input

Bright Pay Connect allows users to securely send payroll entry requests and payroll approval requests to their clients, changing the way payroll bureaus interact and communicate with clients. Once the hours are added/imported, information can be automatically synchronised to the employer file. Bureaus can then securely send a payroll summary back to the client for approval through BrightPay Connect. This will eliminate the need to exchange emails, reduce the double entry requirement and minimise errors from manual data input. Inputting data through BrightPay Connect’s secure portal will help with GDPR compliance.

Additionally, there is an audit trail of the requests being approved by the client. The audit trail includes each of the steps taken by your client and includes payroll files approved and submitted by the client.

 

HR & Annual Leave Management

BrightPay Connect also includes an employee calendar, which can keep record of all employees past and future leave including annual leave, unpaid leave, absence leave, sick leave and parenting leave. Employers can upload sensitive HR documents such as contracts of employment.

BrightPay Connect Icon of Calender

 

24/7 Online Access

Do you want to be in control at anytime and anywhere? BrightPay Connect allows mobile and online access at any time of the day. This fulfils the GDPR best practice recommendation to provide remote access to a secure system where individuals have direct access to their personal payroll data.  

 

If you are interested in BrightPay Connect, why not attend one of our free online demos!


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Posted byHolly McHughinAnnual LeaveGDPRPayrollPayroll Software


Mar 2021

31

Furlough extension: How the rules are changing

The furlough scheme has once again been extended, this time until the end of September 2021. The rules in relation to scheme eligibility, the levels of subsidy support, and the reference period used for newly eligible employees are all due to change between now and September.

Levels of Subsidy Support

1st November 2020 to 30th June 2021

Under the existing scheme rules, employers can claim grants covering 80% of wages up to a cap of £2,500 for the hours an employee is not working. Where the employee is not working, the employer does not have to contribute towards wages for unworked hours, but they are responsible for paying employer NICs and pension contributions. Where an employee is on flexible furlough, or also known as partial furlough, employers have to pay full pay for any hours worked.

The Government subsidy will continue at this level until 30th June 2021, but from 1st July, employers will be asked to contribute a percentage of their employees' wages as the scheme winds down.

1st July 2021 to 30th September 2021

For the month of July, the Government will contribute 70% of wages up to a maximum of £2,187.50 per month for unworked hours. The employer will also have to contribute 10% of wages so that the employee receives 80% of their usual wages for any hours not worked, (up to the cap of £2,500).

For August and September, the Government subsidy will drop to 60% up to a cap of £1,875 per month, with the employer having to top up the additional 20% so that the employee receives 80% of their wages (again, up to the cap of £2,500).

Employers must continue to pay the employer NICs and pension contributions on the Government subsidy for the hours not worked. Employers can also continue to choose to top up their employees’ wages above the 80% total and £2,500 cap for the hours not worked at their own expense.

Scheme Eligibility

On or before 30th April 2021

For periods ending on or before 30th April 2021, you can claim for employees who were employed on 30th October 2020, as long as you have made an RTI submission to HMRC between 20th March 2020 and 30th October 2020, notifying HMRC of a payment made to that employee.

Employees made redundant, or who stopped working for you, after 23rd September 2020 can be rehired and placed on furlough under the scheme up until 30th April 2021. This is allowed as long as the employee was employed as of 23rd September 2020 and included in an RTI submission between 20th March 2020 and 30th October 2020.

On or after 1st May 2021

For periods starting on or after 1st May 2021, you can claim for employees who were employed on 2nd March 2021, as long as they were notified to HMRC on an RTI submission between 20th March 2020 and 2nd March 2021. You do not need to have previously claimed for an employee before the 2nd March 2021 to claim for periods starting on or after 1st May 2021.

The Government has not yet produced guidance for calculating hours for workers who were first on the payroll after 30th October 2020 but will do so shortly. This will only be relevant for workers furloughed for the first time from 1st May 2021 onwards.

Free Furlough Webinar

Join the BrightPay team for a free webinar where they explore the upcoming changes to the furlough scheme, how BrightPay payroll software caters for CJRS and furlough, and answer any questions that you may have.

Book your place here.

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Posted byRachel HynesinHMRCPayroll


Mar 2021

1

Year End - Frequently Asked Questions

To assist users in completing the 2020-21 tax year and transitioning to tax year 2021-22, we have compiled a list of frequently asked questions below.

1. What steps do I need to complete to finalise the 2020-21 tax year?
Please click here to access our simple step-by-step guide for completing the 2020-21 year end process in BrightPay.

2. How do I issue P60s to employees?
The P60 option is located within the 'Employees' menu. Select an employee who is in active employment as at 5th April from the left-hand listing. Click 'P60' on the menu bar and simply select the P60 option you require.

3. How do I notify HMRC that the last RTI submission is my final submission for the tax year?

Within the 'RTI' menu in BrightPay 2020-21, select 'RTI > New > Employer Payment Summary'. Where you have recoverable amounts, tick this box and select 'tax month 12' or 'tax quarter 4'. Tick the 'Final Submission' indicator and click OK to generate the EPS and submit to HMRC.

4. Do I have a week 53 in the 2020-21 tax year?
Only if an employer pays employees on a Monday and the last pay date of the 2020-21 tax year is Monday 5th April 2021.

5. When will BrightPay 21-22 be available?
BrightPay 21-22 is scheduled for release week commencing 22nd March 2021.

6. Is it ok to import my data into BrightPay 2021-22 before my payroll is finished for the 2020-21 tax year?
We advise waiting until your payroll is fully completed for the current tax year before importing into the new tax year version. This will ensure the most accurate and up-to-date information is being imported from the previous tax year.

7. Why is BrightPay 2021-22 downloading as a 60-day free trial - I have already purchased a licence?
BrightPay will initially download as a 60-day free trial (with full functionality). On purchasing a 2021-22 licence, you will have received a licence key on the invoice that was emailed to you. Simply select 'Upgrade Licence' on the 'Open Company' screen of your BrightPay 2021-22 software and enter and activate your licence key here. Your software will no longer show as a free trial and instead will indicate your purchased licence type.

8. How do I install BrightPay 21-22 for the new tax year?
Every tax year we release brand new software in line with the new budgetary requirements. Thus, to move your payroll on to a new tax year, simply download the new tax year version of BrightPay that is available on our website here

Once downloaded, this will install separately to your previous year’s software and you will see a new BrightPay icon appear on your desktop. You can still access the information for the previous tax year in BrightPay 2020-21.

9. How do I import my data from BrightPay 2020-21 into BrightPay 2021-22 for the new tax year?
First, check the location of where your 2020-21 employer data file is saved - you can do this by hovering your mouse over the employer name on your 'Open Employer' screen in BrightPay 2020-21 and making a note of the location that will appear.

Next, on the 'Open Company' screen in BrightPay 2021-22, select 'Import Employer(s) > Import BrightPay 2020-21 file(s)'. Browse to the location of your 2020-21 employer data file and double click on the file name to commence the import. Your employer and employee details will now be imported into BrightPay 2021-22 and your employer name will be added to your 2021-22 Open Company screen.

Please note: If the employer file is password protected, the password will be the same as the previous year.

10. Will tax codes L, M and N be automatically uplifted when I import my data from BrightPay 20-21 into BrightPay 2021-22?
Tax codes for L, M and N will be automatically uplifted for the new tax year in BrightPay 2021-22 when your employer file is imported from BrightPay 2020-21. Tax code L will be uplifted by 7, tax code M will be uplifted by 8 and tax code N will be uplifted by 6 in BrightPay 2021-22.

11. Do I need to send a new Employer Payment Summary to HMRC to claim the Employment Allowance?
Yes. Since 6th April 2020, Employment Allowance does not auto-renew for an employer as it did in previous tax years.

An employer now has to submit an 'Employer Payment Summary' to HMRC every tax year to notify HMRC that they will be claiming the Employment Allowance. Once this EPS is sent to HMRC, the employer can then 'enable' the Employment Allowance in the first tax period within the 'HMRC Payments' utility in BrightPay.

Please note: HMRC must also be notified via an Employer Payment Summary if you are no longer eligible for the Employment Allowance. Further guidance on operating the Employment Allowance in BrightPay is available here.

12. How do I sign into BrightPay Connect for the new tax year?

Please select the 'Connect' tab on your BrightPay 2021-22 'Open Company' screen and sign in to your BrightPay Connect account using your Connect username and password.

13. Why do I receive HMRC error 6010 when I try to submit a P11D(b) for the 2020-21 tax year?
HMRC will only accept a P11D(b) for the 2020-21 tax year from 6th April 2021. If trying to submit before this date, error number 6010 will be returned from HMRC into BrightPay. HMRC are currently accepting a P11D(b) for the tax year 2019-20 up until 5th April 2021.

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Posted byDebbie ClarkeinPayroll


Feb 2021

12

Minimum Wage Increase on 1st April 2021

The Low Pay Commission’s recommendations for the new National Minimum Wage were approved by Government and these new wage rates will come into effect on the 1st April 2021. The National Living Wage of £8.91 per hour will now be paid to employees aged 23 years and over instead of the previous age threshold of 25 years and older. This is an increase of 2.2% from £8.72.

The National Minimum Wage (NMW) is the minimum pay per hour most employees are entitled to by law. An employee's age and if they are an apprentice will determine the rate they will receive. The hourly rate for the minimum wage depends on an employee's age and whether they are an apprentice:

  • The apprentice rate is applicable to apprentices aged under 19 and those aged 19 or over when they are in the first year of their apprenticeship
  • Employees under 23 years old are entitled to the National Minimum Wage
  • Employees aged 23 or over are entitled to the National Living Wage

Rates from 1 April 2021 will be:

Minimum wage rates

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Posted byDebbie ClarkeinPay/WagePayroll


Feb 2021

8

10 Reasons why People are Switching to BrightPay

Payroll software has evolved a great deal in the past decade. Advances in digital technology and cloud computing have helped to create a new breed of payroll software, with platforms that offer streamlined and automated processes, integration with accounting software and links to other helpful third-party apps and business solutions.

So, if you’re a payroll bureau that’s looking to update its systems, or an accounting firm that wants to upgrade its outsourced payroll offering, how do you choose the best software? To make it easier for you, we have summarised the key reasons why you should switch to BrightPay today.

Book a demo to discover more about BrightPay or read on to find out more.

1. At the forefront for COVID-19

With the Coronavirus Job Retention Scheme being processed through payroll software, our development and support teams have been working hard to provide a quick response with ample payroll upgrades. We have been at the forefront for our customers both with product upgrades and expert guidance. We were awarded a COVID-19 Hero Award (Suppliers) at the Accounting Excellence Awards.

2. Furlough Pay Calculator

BrightPay provides a furlough pay calculator to assist users with calculating pay for furloughed employees, including support for flexible furlough. BrightPay also includes a CJRS Claim Report to help you work out how much to claim when making a claim through HMRC’s online claim portal. 

3. Automatic enrolment at no extra cost

Auto enrolment is free with all BrightPay licences. BrightPay automates many tasks and ensures employers comply with their pension duties, for example, BrightPay automatically assesses employees each pay period and notifies you when you have auto enrolment duties to perform. BrightPay includes direct integration with a number of pension schemes including NEST, The People’s Pension, Smart Pension and Aviva.

4. Integration with accounting & bookkeeping software

Directly send the payroll journal to your accounting software from within BrightPay. You no longer need to export the journal via a CSV file and upload it manually through your accounting software. It’s secure and reduces the risk of errors making it more seamless. BrightPay includes integration with Sage One, Quickbooks Online, Xero, FreeAgent, AccountsIQ, Twinfield and Kashflow. 

5. Batch Payroll Processing

Process payroll for multiple companies at the same time with BrightPay. Batch finalise open pay periods, batch send RTI & CIS submissions to HMRC and batch check for coding notices. This feature is available for accountants and payroll bureaus who process payroll for a number of clients. It enables you to save time on administrative tasks, especially if you have a large number of single-director companies on your payroll, or payrolls that don’t change from week to week.

6. Free CIS Module

BrightPay caters for all subcontractor types, including companies, trusts, sole traders and partnerships on a weekly and/or monthly basis. BrightPay also creates CIS300 monthly returns for submitting to HMRC. The CIS module is free with all BrightPay licences. 

7. Payroll software you can trust

We have been developing payroll software for almost 30 years and our products are trusted by over 320,000 businesses across the UK and Ireland. With a 99% customer satisfaction rate, it’s no surprise that BrightPay won Payroll Software of the Year awards in both 2018 & 2019. 

8. Free Friendly Customer Support

We're here to help you every step of the way with FREE phone and email support. We also have a whole range of step-by-step guides and video tutorials available on our website. Not only do our team of experts offer product advice, but we also run free online webinars and distribute free eBooks regarding legislative updates and changes. Whether it’s Auto Enrolment, GDPR, Employment Legislation or COVID-19 Furlough Schemes, you will always be kept one step ahead. 

9. Online access anywhere, anytime

With the BrightPay Connect optional add-on, you can access a whole range of payroll and HR features anywhere anytime. As well as the peace of mind of having your payroll data automatically backed up to the cloud, you will also have access to a secure online employer dashboard and employee smartphone and tablet app. Access employee payslips, run payroll reports, view amounts due to HMRC, manage your employees’ leave, upload and distribute HR documents, send notifications to employees and much more. 

10. Cost-effective solution with a 60-day free trial

BrightPay's 60 day free trial is a great way for you to discover just how easy BrightPay is to use without having to make any commitment. The trial version has full functionality with no limitations on any of the features, including auto enrolment, CIS, payrolling of benefits, integration with accounting systems and much more. There is no obligation to buy. We will not ask you for any credit card details or get you to sign any contract. Should you decide to purchase BrightPay, our pricing structure is simple and straightforward with no hidden charges, in-year upgrade charges or additional charges for customer support.

But don’t just take our word for it. Have a read of our customer testimonials to see why 99% of customers would recommend BrightPay.

Book a free online demo of BrightPay to avail of a free migration consultation with the BrightPay team. You will be assigned a dedicated account manager to help you through your decision making and setup process, ensuring a smooth transition to BrightPay.

Download Free Trial  | Book a Demo

BrightPay UK

 

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Posted byHolly McHughinPayrollPayroll Software


Feb 2021

4

Five Challenges Businesses Face When Switching Payroll Software

Switching software for any business can be a confusing, challenging, and disagreeable process. When it comes to payroll software, this challenge can be even greater. If you are in the process of switching to a new payroll software you may have spent weeks, months even, searching for the best available solution. This likely involved speaking to various customer service and sales teams, watching online product demos, and comparing all the different options available to you. By now, you may have narrowed down your choices. Chances are, this will include BrightPay Payroll Software!

From your research, you fully understand all the additional features and advantages that this new software will bring, from automating tedious tasks to saving you money in the long run. Yet, many businesses who have spent months and months of their time analysing their options, who are fully aware that they are losing money and opportunities by staying with their current provider, are still hesitant to make the move. They feel that the challenges are greater than the benefits.

Let’s take a look at some of these very real challenges and examine how they can be minimised.

1. Business as usual:

Implementing any new software has teething problems. It’s not simply a matter of installing the software; it also means migrating the data over to a new system and ensuring that your team is properly trained to use and make the most of it. Accomplishing this while ensuring that it doesn’t interfere with your day-to-day operations can be quite challenging. You cannot afford to process your own or your client’s payroll incorrectly.

With BrightPay, we recommend that you initially run your new payroll software alongside your previous software. This is a good way to determine that everything has been set up correctly in BrightPay and there are no inaccuracies. It also provides the comfort of knowing you have a fail-safe. We offer a 60-day free trial, an ideal way to test out the software to see if it’s the right fit for your business.

2. Migrating data:

How much time will you have to spend entering data to get the new payroll system up and running? Arguably, migrating data from an old system to a new one, is the most time-consuming part of the job. Certainly, it’s the most tedious. However, it is an important part of the process and requires careful attention to reduce errors and minimise potential issues. Early preparation is key.

To speed up this process, BrightPay facilitates the importing of employee information. If your current payroll software allows it, you can export your data in a CSV file format (or to Excel, which can subsequently be converted to CSV format) and import it into BrightPay. If there is no option to export a CSV file, you also have the option to import the employee information using a FPS file. We also have a dedicated migration team that can assist you through this process.

3. Support for your Software:

Customer support is something that every business needs when switching to a different payroll software. Even if migration runs smoothly, chances are you’ll have a question or a tricky issue down the line that you will need help with. When considering your options, check whether the payroll software provider you choose has a dedicated customer support team, how you can get in touch with them, and if there are any additional costs to avail of support. What other forms of support do they offer? Are there webinars, online product documentation, step-by-step guides and video tutorials easily available?

A lack of support beyond the implementation phase is not acceptable and neither is a whole load of added costs. BrightPay support is completely free and has been for nearly 30 years! This includes payroll experts available via phone or email, free webinars, video tutorials, eBooks, and comprehensive online support documentation. All BrightPay licences include software updates in response to any changes to payroll legislation and government schemes.

We believe providing free support is what’s best for our customers and it motivates us to create easy to use, problem-free software. Don’t just take our word for it though. View our customer testimonials page and see for yourself!

4. Integrating with Internal Processes:

A different challenge but one that can be equally frustrating to buyers is ensuring that the new software they’re looking at will work with internal workplace policies. You may be convinced the software is right for you and your team, but it’s equally important the software meets your IT and Legal team’s requirements. Data protection and compliance with GDPR should be a priority for any company. Speak to the software provider about their privacy policy and how they handle your data or your client’s data. If you’re still unsure, ask your company’s Data Protection Officer to join in on the conversation.

Data Protection has always been a concern for BrightPay and we’ve always aimed to act with complete integrity in this regard. Like all companies, in preparation for GDPR we have had to complete a total review on how we gather, maintain and use data. Find out about BrightPay’s security measures.

5. Timing Differences

Knowing when to make the move can be difficult. On one hand, waiting for the new tax year may look appealing but on the other hand, staying with your current provider may have a negative impact on your business. We would recommend moving at a time that is most convenient to you. If this means waiting for the new tax year, then you will only have to import employee details into BrightPay. If you want to move mid-year, then both employee information and their mid-year pay information will need to be imported.

Book a demo to avail of a free migration consultation with the BrightPay team. You will be assigned a dedicated account manager to help you through your decision making and setup process, ensuring a smooth transition to BrightPay.

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BrightPay UK

Posted byÁine CourtneyinGDPRPayrollPayroll Software


Nov 2020

12

BrightPay Shortlisted For Two Top Payroll Awards

We are delighted to reveal that we have been shortlisted for both ICB LUCA Payroll Software of the Year 2020 and ICB LUCA Friendliest Software of the Year 2020. Having won the LUCA Award for Payroll Software of the Year last year, 2019, we are hoping to make it two years running.

The LUCA Awards are the ‘Oscars’ of the bookkeeping profession and are presented in recognition of the year’s outstanding bookkeepers and the many organisations and vendors that complement the valuable work that they do. It will be down to ICB students and members to vote and determine which payroll software provider is the best and friendliest.

Our recent BrightPay customer survey suggests some of the reasons why we have been shortlisted:

  • We asked: How satisfied are you with BrightPay Payroll Software?
    You said: 47% of our customers said they were extremely satisfied, 43% said they were very satisfied and 9% said they were satisfied with BrightPay. This comes together to a total of 99.6% customer satisfaction rate, which is fantastic news for everyone on the BrightPay team.

  • We asked: How satisfied are you with BrightPay Connect?
    You said: An incredible 97.9% of our respondents said they were satisfied with BrightPay Connect, our optional add-on to the payroll software. The most highly rated BrightPay Connect features included automatic cloud backup (99.6%), online employer dashboard (99.5%) and employee self-service portal & app (99.4%).

  • We asked: How satisfied are you with BrightPay's Customer Support?
    You said: The majority of customers rated BrightPay's telephone support (97.35%), email support (98.2%), online help documentation (98.1%) and online video tutorials (99.2%) as excellent, very good or good, giving our customer support team an overall satisfaction rate of 98.2%.

  • We asked: How would you rate BrightPay’s handling of COVID-19?
    You said: 98.6% of customers answered that they found our handling of COVID-19 overall to be either excellent, very good or good - in particular, our free online COVID-19 webinars (99.4%), payroll upgrades (98.8%), online help and support (98.3%) and phone and email support (97.4%).

The winners will be announced as part of the 11th Annual Bookkeeping Summit, being held virtually at the awards evening on 17th November. Best of luck to all the finalists!

Related articles: 

Posted byZoe ColverinAwardsBookkeepingPayrollPayroll Software


Nov 2020

2

Why are BrightPay the perfect payroll partner during challenging times?

Businesses are continuing to be massively impacted by COVID-19, and for many, their payroll solution may not be up to the challenge. At BrightPay, we believe that our COVID-19 response plan means that we are the perfect payroll partner to help you adapt to an ever-changing world.

How to find the right payroll partner for your business

Making simple changes and investing in payroll solutions with integrated cloud access can save money, improve productivity and increase profits. It is important to choose the right payroll software provider that will ensure COVID-19 does not slow down your bureau’s payroll processing.

Research different payroll software providers and compare them against what you are currently using. Choose the right payroll technology that not only streamlines your payroll processes but supports your business continuity needs.

Ask other providers what their customer satisfaction rating is, what are the hidden costs and how they are helping their customers through COVID-19.

How BrightPay are helping with payroll performance during unprecedented challenges

  • Support payroll remote working: BrightPay customers can process their payroll from 10 different locations.
  • Help you achieve business continuity: BrightPay Connect, the optional cloud add-on, will automatically backup your payroll data every 15 minutes, enabling you to restore your data should the unforeseen happen.
  • Competitively priced payroll software: BrightPay includes unlimited employees, no additional charge for auto enrolment, CIS or customer support.
  • Quality and speed of COVID-19 updates: In a recent survey, BrightPay achieved 98.6% rating for our overall handling of COVID-19 including customer support, payroll upgrades, COVID-19 webinars and online support.
  • Automation of scheme calculations: We have released 15 software upgrades across three payroll products to assist users with calculations and make it easier for the user when making a claim via HMRC.
  • No disruption to our customer support service: We transitioned 95% of staff to working remotely before the lockdown announcement in March 2020.
  • Loyal customers say it all: In a recent survey, 97% of our customers said that they would renew with us next year and gave us an enviable Net Promoter Score of 69.3 for customer satisfaction.
  • Management of mandatory COVID-19 employee documents: BrightPay Connect enables users to upload contracts of employment and COVID-19 HR documents and gives the employer or manager visibility as to when the employee views the document.
  • Increased employee numbers by 40%: ensuring that we could help our customers with the new payroll demands (March to October 2020).
  • Automation of your bureau’s payroll workflows: Using BrightPay Connect, you can not only give your client’s employees access to their own self-service payroll portal, but you can also give your clients access to their own employer dashboard.
  • Streamlining of employee payroll and HR admin: BrightPay Connect gives your employees the ability to self-service, allowing them to browse and download historic payslips, request annual leave, view leave remaining and update their personal details.
  • We’re prepared to put in the hours: An additional 122 hours of customer support overtime resulted in 97% of support emails being responded to within 24 hours.
  • Excellent communication and education: The BrightPay COVID-19 help guides have been viewed over 136,600 times and the COVID-19 Resources Hub has been viewed over 32,000 times.
  • We expertly answer your questions: We have hosted over 30 COVID-19 payroll webinars with live Q&A sessions joined by payroll experts and key government bodies (over 26,000 attendees and 15,500 views on-demand).
  • Regular legislation updates: To date we have published 265 blogs detailing COVID-19 payroll legislative changes, with 540,125 users accessing our website, a 57% increase compared to last year.

What BrightPay customers have to say…

''Complex CJRS claims, 4 weekly pay periods crossing into July, the beginning of flexible furloughing. We could be in the middle of a logistical nightmare, but thanks to @BrightPayUK our lives have been made considerably easier.’’ Lucy Stupples @autumn_ cottage – Twitter

‘‘BrightPay have made it easy for us during this difficult time. They have kept us up to date on their information hub on all matter COVID-19 related, with free webinars on CJRS matters and other resources.’’ Linda Nicholls – Trustpilot

''We have worked around the clock since COVID disrupted life as we know it to support our clients. However, it would have been a lot harder to provide that support if we didn’t use BrightPay. Well done team @ BrightPayUK.Investment Bookkeeping @InBookkeeping – Twitter

Download the guide now: ‘Safeguard your payroll against COVID-19 and the (hidden) cons of the Job Support Scheme’ 

 

Related articles:

BrightPay Covid-19 Resources Hub
Webinar: CJRS Changes & Flexible Furlough - What you need to know
Blog: The Results of our Customer Survey are in, and we want to say Thank You!

Posted byZoe ColverinCoronavirusPayrollPayroll Software