Looking for support with payroll year end? Explore our year end support hub to access your free checklist, webinars, FAQs and more. Check it out.

BrightPay 2024/25 is now available. Click here to get started with BrightPay's cloud software or click here to download BrightPay for Windows/Mac.

Please note : We are experiencing a higher number of calls and emails at this time of year, so you may experience a longer than usual wait time in reaching one of our support agents. 

Starting the new tax year - FAQs

To assist users in transitioning to tax year 2024-25, we have compiled a list of frequently asked questions below.


a) Is it ok to import my data into 2023-24 BrightPay before my payroll is finished for the 2023-24 tax year?

  • We advise waiting until your payroll is fully completed for the current tax year before importing into the new tax year version. This will ensure the most accurate and up-to-date information is being imported from the previous tax year.



b) Why is 2024-25 BrightPay downloading as a 60-day free trial - I have already purchased a licence?


  • BrightPay will initially download as a 60-day free trial (with full functionality). On purchasing a 2024-25 licence, you will have received a licence key on the invoice that was emailed to you. Simply select 'Upgrade Licence' on the 'Open Company' screen of your 2024-25 BrightPay software and enter and activate your licence key here. Your software will no longer show as a free trial and instead will indicate your purchased licence type. 



c) How do I install 24-25 BrightPay for the new tax year?


  • Every tax year we release brand new software in line with the new budgetary requirements. Thus, to move your payroll on to a new tax year, simply download the new tax year version of BrightPay that is available on our website here.

  • Once downloaded, this will install separately to your previous year’s software and you will see a new BrightPay icon appear on your desktop. You can still access the information for the previous tax year in 2023-24 BrightPay.



d) How do I import my data from 2023-24 BrightPay into 2024-25 BrightPay for the new tax year?


  • First, check the location of where your 2023-24 employer data file is saved to - you can do this by hovering your mouse over the employer name on your 'Open Employer' screen in 2023-24 BrightPay and making a note of the location that will appear.

  • Next, on the 'Open Company' screen in 2024-25 BrightPay, select Import Employer(s) > Import BrightPay 2023-24 file(s)

  • Browse to the location of your 2023-24 employer data file and double click on the file name to commence the import.

  • Your employer and employee details will now be imported into 2024-25 BrightPay and your employer name will be added to your 2024-25 Open Company screen.

    Please note: if the employer file is password protected, the password will be the same as the previous year.



e) Do I need to send a new Employer Payment Summary to HMRC to claim the Employment Allowance?

  • Yes. Since 6th April 2020, Employment Allowance does not auto renew for an employer as it did in previous tax years.

  • An employer now has to submit an Employer Payment Summary to HMRC every tax year to notify HMRC that they will be claiming the Employment Allowance.

  • Once this EPS is sent to HMRC, the employer can then enable the Employment Allowance in the first tax period within the 'HMRC Payments' utility in BrightPay.

  • Please note: HMRC must also be notified via an Employer Payment Summary if you are no longer eligible for the Employment Allowance.

  • Further guidance on operating the Employment Allowance in BrightPay is available here.



f) How do I sign into Connect for the new tax year?

  • Please select the 'Connect' tab on your 2024-25 BrightPay 'Open Company' screen and sign into your Connect account using your Connect username and password.



Need help? Support is available at 0345 9390019 or brightpayuksupport@brightsg.com.

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