Our support lines are extremely busy as a result of the Coronavirus Job Retention Scheme being administered through payroll. Our Covid-19 Resources Documentation will generally answer your query

Also, please note that our support staff are working from home and may answer your call in a sometimes chaotic home environment. We appreciate your patience.

Opting Out

Employers will write to all employees who are being automatically enrolled.  This letter will explain how to opt out of the pension. In general employees will need to submit a form, but some pension schemes will allow for opting out online or by phone.

Employers will provide the information, such as contact details, as required to opt out. However, employers are not permitted to handle the process on behalf of employees – for example, by giving employees an opt-out form. This is to prevent employers from encouraging their workers to opt out.

If employees opt out within their relevant opt out period, employers will refund any associated pension contributions already deducted from the employees pay.


3 year cycle to enrol

Employers are required to automatically enrol employees into their pension scheme again every three years, including those who previously opted out, assuming the employee remains eligible for automatic enrolment at that time.


Employers must not encourage Opt out

Employers cannot opt out of their automatic enrolment duties. While employees have the right to opt out of your workplace pension, employers cannot; 

  • force or encourage employees to opt out


  • treat employees unfavourably for not opting out.

The same principle applies during the recruitment process. Prospective new employers cannot suggest that a interviewee would be more likely to be hired if they would opt out of the company pension scheme.


Need help? Support is available at 0345 9390019 or support@brightpay.co.uk.

BrightPay Licence Terms and ConditionsCoronavirus (Covid-19) - Guidance for BrightPay usersImportant Information for Mac UsersBureau Enhancements - Useful Functionality for Bureau Licence HoldersInstalling BrightPayOrdering for The New Tax YearImporting From The Previous Tax YearMoving to BrightPay from another payroll softwareEmployer DetailsEmployee DetailsCoding NoticesPayroll CalendarProcessing PayrollImporting Pay Data using CSV FileRTICommon HMRC Error MessagesAnalysisPayroll JournalsHMRC PaymentsMaking Corrections to PayrollScheduling Future PaymentsSwitching an Employee's Pay FrequencyDirectorsStartersLeaversStudent Loan DeductionsPostgraduate Loan DeductionsStatutory PaymentsAttachment of EarningsExpenses & BenefitsPensions (outside of Automatic Enrolment)Payroll GivingYear EndRates & Thresholds at a GlanceTaxNational InsuranceNational Minimum/Living WageMileage Allowance Payments (MAPs)Employment AllowanceApprenticeship LevyTermination Awards & Sporting TestimonialsOff-Payroll Working in the Public SectorGender Pay Gap ReportingLeave Reporting & Employee CalendarAnnual LeavePayslip TranslationsBacking Up/Restoring Your PayrollConstruction Industry Scheme (CIS)Automatic EnrolmentBrightPay ConnectGDPR