Our support lines are extremely busy as a result of the Coronavirus Job Retention Scheme being administered through payroll. Our Covid-19 Resources Documentation will generally answer your query

Also, please note that our support staff are working from home and may answer your call in a sometimes chaotic home environment. We appreciate your patience.

Excluding a submission from the 'Unsent Submissions 'Count'

Where RTI submissions remain outstanding, by default the number outstanding will be brought to your attention on your RTI menu header:


 

 

The BrightPay starting screen will also indicate this, where this column has been selected:


 

 

 

Should you wish to exclude an RTI submission from your 'unsent submission count', within the RTI utility, simply select the submission from the left hand listing, followed by More > Exclude from 'Unsent Submissions' Count:

 






This will in turn remove/decrease the number of submissions outstanding from your RTI menu header, as well as from your starting screen (where applicable).

 

 

Need help? Support is available at 0345 9390019 or support@brightpay.co.uk.

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