Our support lines are extremely busy as a result of the Coronavirus Job Retention Scheme being administered through payroll. Our Covid-19 Resources Documentation will generally answer your query

Also, please note that our support staff are working from home and may answer your call in a sometimes chaotic home environment. We appreciate your patience.

Agent Settings


Government Gateway - Sender Credentials

Bureau users can use the 'Agent Settings' utility to instruct BrightPay to use their own sender credentials and include agent details on all RTI submissions.

  • To instruct BrightPay to use agent credentials, go to File > Agent Settings > Government Gateway.

  • Tick to indicate that you wish to use the sender credentials on gateway submissions - you can choose to 'always - override employer credentials' or use 'only where employer credentials are not provided'.  

  • Enter the relevant information > 'Save'.



 

 

Nest - Delegate Credentials 

Bureau users can use the "Agent Settings" utility to instruct BrightPay to use their own Nest delegate credentials on all Nest submissions.  

  • To instruct BrightPay to use the delegate credentials, go to File > Agent Settings > Nest.

  • Tick to indicate that you wish to use the delegate credentials on Nest submissions, you can choose to "always - override employer credentials" or use "only where employer credentials are not provided".

  • Enter the relevant information > 'Save'.




 

 

Smart Pension - Advisor Credentials

Bureau users can use the "Agent Settings" utility to instruct BrightPay to allow them to log into Smart Pension as an 'Advisor' by default.

  • To instruct BrightPay to do so, go to File > Agent Settings > Smart Pension.

  • Tick to log in as an 'Advisor' (rather than an 'Employer')

  • Press 'Save'.




 

 

Need help? Support is available at 0345 9390019 or support@brightpay.co.uk.

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