Our support lines are extremely busy as a result of the Coronavirus Job Retention Scheme being administered through payroll. Our Covid-19 Resources Documentation will generally answer your query

Also, please note that our support staff are working from home and may answer your call in a sometimes chaotic home environment. We appreciate your patience.

Coronavirus SSP Rebate Scheme - Making a Claim through HMRC


Employers will need to make a claim for any Covid-19 related SSP they wish to reclaim through HMRC's Coronavirus SSP Rebate Scheme online service.

This online service is now available to use and can be accessed here.


Before making your claim

  • HMRC strongly advise that you read all the available guidance on GOV.UK before you apply. Their main guidance can be accessed here 

  • Ensure you gather all the information you need before you start your application. You may wish to avail of BrightPay's SSP Claim Report to assist you in gathering the data you need when making your claim. 

The Claim Process

The following are examples of the screens you will complete when making your claim.

Please note: dummy information has been used for demonstration purposes and therefore some screens may differ depending on your own selections. 























The remaining screens which follow will ask you to confirm and submit your claim.

Once you have submitted the claim, you will see a confirmation screen where a claim reference number will be provided.

Please print the confirmation screen or note down the claim reference number provided as you will not receive an email confirmation.



After Making your Claim


  • Do keep a note or a print-out of your claim reference number – you won’t receive a confirmation SMS or email.

  • Retain all records and calculations for your claims, in case HMRC need to contact you about them.

  • HMRC will verify your claim and you will receive the funds within six working days.

  • HMRC will take appropriate action to withhold or recover payments found to be dishonest or inaccurate. Where employers knowingly and deliberately provide false or misleading information to benefit from the claim, HMRC will apply penalties of up to £3000.

  • HMRC will contact you using the details you provided if they have any queries about the claim.



Need help? Support is available at 0345 9390019 or support@brightpay.co.uk.

BrightPay Licence Terms and ConditionsCoronavirus (Covid-19) - Guidance for BrightPay usersImportant Information for Mac UsersBureau Enhancements - Useful Functionality for Bureau Licence HoldersInstalling BrightPayOrdering for The New Tax YearImporting From The Previous Tax YearMoving to BrightPay from another payroll softwareEmployer DetailsEmployee DetailsCoding NoticesPayroll CalendarProcessing PayrollImporting Pay Data using CSV FileRTICommon HMRC Error MessagesAnalysisPayroll JournalsHMRC PaymentsMaking Corrections to PayrollScheduling Future PaymentsSwitching an Employee's Pay FrequencyDirectorsStartersLeaversStudent Loan DeductionsPostgraduate Loan DeductionsStatutory PaymentsAttachment of EarningsExpenses & BenefitsPensions (outside of Automatic Enrolment)Payroll GivingYear EndRates & Thresholds at a GlanceTaxNational InsuranceNational Minimum/Living WageMileage Allowance Payments (MAPs)Employment AllowanceApprenticeship LevyTermination Awards & Sporting TestimonialsOff-Payroll Working in the Public SectorGender Pay Gap ReportingLeave Reporting & Employee CalendarAnnual LeavePayslip TranslationsBacking Up/Restoring Your PayrollConstruction Industry Scheme (CIS)Automatic EnrolmentBrightPay ConnectGDPR