Looking for support with payroll year end? Explore our year end support hub to access your free checklist, webinars, FAQs and more. Check it out.

BrightPay 2024/25 is now available. Click here to get started with BrightPay's cloud software or click here to download BrightPay for Windows/Mac.

Please note : We are experiencing a higher number of calls and emails at this time of year, so you may experience a longer than usual wait time in reaching one of our support agents.

NOTE: You are viewing documentation for a previous tax year version of BrightPay. Click here to view the documentation for the current 2024/25 tax year version.

Common HMRC Error Messages

Please find below guidance on the most common error messages that you may receive when sending payroll information using RTI to HMRC.

Please note: These error messages are generated by HMRC and not by BrightPay. If you require further assistance, please call the HMRC Employer Helpline on 0300 200 3200.

Need help? Support is available at 0345 9390019 or brightpayuksupport@brightsg.com.

Important Information for MAC Users Installing BrightPayImporting From The Previous Tax Year Moving to BrightPay from another payroll softwareEmployer DetailsEmployee DetailsProcessing PayrollPayroll Calendar Payslip Translations Making Corrections to PayrollPre-paying an Employee Scheduling Future Payments Switching an Employee's Pay Frequency RTICommon HMRC Error Messages HMRC PaymentsAnalysisStartersLeaversStudent Loan Deductions Statutory PaymentsPensionsAttachment of EarningsPayroll Giving DirectorsEmployee Calendar HolidaysTaxScottish Rate of Income Tax (SRIT)National InsuranceEmployment Allowance National Minimum Wage and National Living Wage Rates & Thresholds at a GlanceYear EndBacking Up/ Restoring Your Payroll BrightPay Licence Terms and Conditions Construction Industry Scheme (CIS)Ordering for The New Tax Year Automatic EnrolmentBrightPay CloudExpenses & Benefits